Refund & Cancellation Policy

Effective Date: 10 November 2025

At Sentinel SkyWorks LLC, we are committed to providing high-quality aerial imaging, photography, videography, mapping, inspection, and related media services. This Refund & Cancellation Policy explains how deposits, payments, cancellations, and refunds are handled in accordance with federal regulations and Pennsylvania law.

1. Non-Refundable Deposits

All deposits made to Sentinel SkyWorks LLC are strictly non-refundable. Deposits reserve your scheduled service date, allocate resources, and cover administrative and pre-production costs. Once submitted, deposits will not be refunded under any circumstance unless required by law. Deposits are applied to your final project balance.

2. Cancellations by the Client

If a client cancels a scheduled service:

  • The deposit remains non-refundable

  • Payments beyond the deposit may be refundable only for services not yet performed

  • Cancellations made with less than 48 hours’ notice may incur additional fees

  • Clients may request one complimentary reschedule when notice is provided at least 48 hours in advance, subject to availability

Failure to provide site access, required approvals, or safe working conditions may be treated as a cancellation.

3. Cancellations or Postponements by Sentinel SkyWorks

We may reschedule or postpone services due to:

  • Unsafe weather or environmental conditions

  • FAA airspace restrictions or TFRs

  • On-site hazards or safety concerns

  • Technical or equipment issues beyond reasonable control

In such cases:

  • Deposits remain non-refundable

  • Deposits will be credited toward a new service date

  • If Sentinel SkyWorks LLC cancels and cannot reschedule, payments made beyond the deposit will be refunded

4. Refunds for Payments Beyond the Deposit

Refunds for additional payments (not including deposits) may be issued only for work not yet performed. Once work has been completed, travel has occurred, or digital deliverables have been provided, no refunds will be issued.

5. Digital Deliverables

All delivered digital media—photos, videos, maps, models, or renderings—are non-refundable, as they cannot be returned. Sentinel SkyWorks LLC will make reasonable corrections if technical issues arise but does not issue refunds once files have been delivered.

6. Regulatory Compliance & Delays

All UAS operations must comply with FAA Part 107 and Pennsylvania law. Delays due to regulatory requirements, weather, or safety concerns are not grounds for refunds; services will be rescheduled without penalty.

7. Custom Work & External Costs

Fees for custom editing, specialized rendering, third-party licensing, subcontractors, or unique equipment needs are non-refundable once incurred.

8. Chargebacks & Disputes

Unauthorized chargebacks on non-refundable deposits or completed services violate this policy. Sentinel SkyWorks LLC reserves the right to seek reimbursement, legal fees, and damages under Pennsylvania law.

9. Legal Compliance

This policy complies with the Pennsylvania Unfair Trade Practices and Consumer Protection Law (UTPCPL), federal trade guidelines, and standard commercial practices for service-based businesses.

Contact Information

For questions regarding this Disclaimer or clarification about specific services, please contact:

Sentinel SkyWorks LLC
Pennsylvania-Based | FAA Part 107 Certified | Fully Insured
Email: refunds@SentinelSkyWorks.com
Phone: (717) 220-3346
Website: www.SentinelSkyWorks.com

Sentinel SkyWorks LLC — Elevate Perspective. Empower Decisions.
Committed to Integrity, Compliance, and Professional Responsibility.